Calums story introduces ideas on helping young children to learn to control their own behaviour. It looks at how staff can work effectively with parents to have a consistent approach to behaviour in the home and at school.

Gemma's story explores a childs reaction to moving schools and, later, changing staff due to staff absence. It introduces ideas on supporting transition, information sharing with supply teachers, and managing playground behaviour.

Ross story looks at how a group of pupils settle into a new secondary school. Dynamics between a group of peers presents problems for staff. Strategies for managing their behaviour and minimising disruption are introduced.

Fionas story describes how a headteacher responds to a discipline incident in school. She meets the challenges of de-escalating potential conflict with the childs parents, and handling disagreement between staff on how the matter should be handled.